How Our Restoration Billing Services Work:

Each client is assigned an account manager. This is the person who specifically handles your account and answers all your questions. The account manager oversees the billers who gather up all the paperwork and put it into a pdf report for submittal directly to the insurance company or adjuster with a letter of introduction and who and where to pay.

You Send Us the Filled Out Scope Sheets or We can send you blank forms to fill out if you don’t have your own

Our core business is providing estimates and billing services for restoration contractors. If you don’t have your own scope sheets and logs we will provide them for you. These scope sheets provide us with the work that was performed, materials removed and equipment used. You send us back the scope sheets with the photos, direction of pay or assignment of benefits and we will prepare the paperwork to be sent to the insurance company.

We collect all the data to include logs, photos, estimates, contracts and put them into a very nice package. We then submit this package to the insurance company and get all the pertinent information to follow up. We make a phone call at the inception of the submission to obtain pertinent information on who the mitigation/remediation claim is being handled by. We continue to follow up with emails and phone calls every 3-5 days for tracking purposes. At the end of 30 days we then prepare a 10 day letter for demand of payment. We can also tailor to your requests if you would like to be included on all correspondence.. With your permission we handle the negotiations for the final payment based on your parameters and authorization. We then track the payment for your services until the payment is in your hands.

Your files are easy to view and manage with Filetrac which features multi-user capability. Authorized persons can view all the progress notes at the same time giving you the inside track of your files 24/7 as the program is cloud based. Only you have the access and password. FileTrac improves the communication with all parties assigned to their file with the use of FileTrac’s Diary Notes & Quick Notes. Your access includes the ability to upload files and docs and to down load the same.